Saturday, September 26, 2009

Usability of Kaspersky support site

I had to visit the Kaspersky support and I was totally lost. I dint know where to go from there cos I was using one of those midget laptops (I now hate those things) but its equally bad on a normal 15" wide screen. Here's a screenshot of the page.



Guess where the links to the next page(s) are! Give it a though, there is no mouse over animation except for the pointer indicating its a link.

The link is actually the "Home Products" and "Corporate Products" text. Yes, only the text, not the image, not even the dark band behind the text, ONLY THE TEXT. Go check it out urself -> http://support.kaspersky.com/. And its this way on Chrome & IE. Didnt check FF or the others. The text look more like a header than a link.

This is a classic example of bad usability as its on the support page which leaves the customer totally lost. I was (and I'm a paying customer). Were you??? Let me know.